Hound At Home Pet Sitting

1. Services: Basic services include: feeding, walking, brushing, administering medications, simple cleaning (litter boxes, cages cleaned, etc.), and TLC for animals. Services are available for any number of pets. There is an additional charge for 5+ pets.  Also included in basic services: bringing in mail and papers, alternating lights, watering plants and taking trash to the curb.  Additional services considered at an additional price.

2. Reservations: Reservations should be made within 24 hours of service for current clients.   First time customers should attempt to make reservations at least a week in advance so there is time to schedule an initial interview.  Interviews are usually done during the weekend, but can be scheduled during the week if needed. Customers must sign service contract prior to service, this will be done at the home interview.  

3. Cat visits: Since I seek to give the best care to my clients, I do not provide
every other day visit to cats.  This avoids any emergency that could arise in a
longer period.  Although cats are independent, they still need special attention and
care at least every 24 hours.

4. Keys: Hound At Home Pet Sitting must be supplied with a key during initial
visit.  The key may not be hidden outside home or left with a neighbor, in order for
Hound At Home Pet Sitting to be responsible for the security of the key.  Client
will be asked to furnish names of others with keys to the home.  Hound At Home
Pet Sitting will not allow anyone except emergency personnel inside the
home while we are in the home.  For security purposes, the key will be tagged
with a number only, which will correspond to a file in our office.  The key will be
personally returned after services are complete.  Repeat customers who prefer that
we keep a key on file for last minute reservations can do so at no extra charge.  
These keys are kept in a locked cabinet and again labeled with a number only.

5. Vaccinations: All pets under the care of Hound At Home Pet Sitting are
required to be up-to-date on all vaccinations.  Documentation may be required.

6. Leash walking: All dogs will be walked on leashes when taken outside a
fenced area.  The exception would be dogs that do not have a fence but normally
are free when outdoors. This will be discussed at the initial interview.

7. Outdoor Pets: I will provide care for outside pets, but I will not be held
liable should that pet run away or stay gone for long periods of time.  Should these
outside pets become lost, get hit by a car or die in any accident, Hound At Home
Pet Sitting cannot be held liable.  

8. Contacts: Clients must leave a number where they can be reached in case of
emergency.  An alternate contact, to be called if the client can't be reached is also
necessary.  The client should inform this emergency contact that we have been
given their number to be used if the client cannot be reached.


9. Initial Interview: Before service begins, the sitter and client will have a
meeting to become acquainted, to pick up a key and to sign the pet sitting
contract.  This meeting should take place in the home, so that the sitter and pets
may become comfortable with each other and the sitter acquainted with the house.  
This is the time for the client to familiarize the sitter with the services required.  
After the initial interview and the service contract is signed, the client will be billed
for one visit if services are canceled.  This is to cover the time spent at the
interview and any preparations made.  A typical interview will last from 30 minutes
to an hour.

10. Payment: Payment is due before or AT time of service. Clients may leave cash or check for pet sitter to be picked up at first visit. First time clients are required to pay 1/2 at the initial interview and the remainder by the first visit.


If you have any questions or concerns about these policies, please contact
Karen Orozco at houndathome@gmail.com